Shipping Policy
Shipping Policy
This policy applies to orders shipped within the United Kingdom and is intended to clarify our shipping policies and procedures. Before placing an order with Evelyn's Copper, please read this policy carefully.
Shipping, Processing and Order Times
Order processing time: 1–3 business days (Monday–Friday)
Delivery time: Generally, deliveries take between 8 and 12 business days (Monday to Friday) after dispatch.
Shipping costs: Free standard delivery on all orders.
Delivery times are estimates and may vary due to carrier delays, high demand, public holidays, customs procedures or other circumstances outside our reasonable control.
Order Tracking
A tracking number will be created once your order has been dispatched, where tracking is available.
Tracking information will be sent to the email address provided at checkout.
Order Tracking Issues
If you have any issues with your tracking number or package delivery, please allow some time for the tracking information to update.
It may take 1–3 business days for tracking information to appear or begin showing updates after dispatch.
If you are still experiencing issues with your tracking information or delivery, please contact us at:
Delivery Delays
In most cases, orders are delivered within the estimated delivery timeframe. However, occasionally an order may be delayed due to carrier operations, high demand, public holidays, adverse weather or other circumstances outside our reasonable control.
If you have waited an additional 3 business days after the estimated delivery timeframe and still have not received your order, please contact us at:
Please include your order number and tracking number, if available.
Missing Products
Some orders may be shipped in separate packages depending on product availability, fulfilment arrangements or shipping considerations.
To provide our products efficiently, some items may be fulfilled by different trusted manufacturing or fulfilment partners.
If you order multiple products at the same time, they may not necessarily arrive together.
If part of your order has not arrived, please allow an additional 1–3 business days for the remaining items to be delivered before contacting us.
If an item still has not arrived after this period, please contact:
Shipping Zone
Evelyn's Copper currently ships within the United Kingdom only.
We do not currently offer delivery to the United States, Canada, Australia, New Zealand or other international destinations.
Contact
For questions regarding shipping, delivery or tracking, please contact:
Evelyn's Copper
Email: contact@evelyns-copper.com